Marketing

7 Tips To Optimize Your Landing Page

Posted by renee on December 16th, 2011

1. Powerful Title



The title of your landing page is one of the most important elements. It needs to explain the purpose of the page in as few words as possible. Make it short, visible and direct. ( This Mailchimp example is not a landing page rather their website homepage, but demonstrates a large title)

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Wait, what? I am supposed to know UX too?

Posted by renee on March 18th, 2011

More and more each week I get requests to help companies with their online strategy, more so, with wireframing UX, and UI.  I haven’t created so many mockups in my life!  I am by no means a designer (Christ, I haven’t even used illustrator) and by no means a UX/UI or wireframe expert. But you know what?  I KNOW good design when I see one.  [Ok, you are 100% allowed to call me a hypocrite as my company's own website is a bit sour, but at least I recognize it] <– on that note, if you know of a really good designer that can make it better please email me.

So here blurs the line in expectations of online strategists and social media folks of all kinds: we are expected to know, or at least, under stand it all.  What is social media?  When does design, development, and user experience come into play?  In my opinion, it’s at every level.  If you claim to be a social media ‘guru/expert’ here are my words of advice:

Pick up a damn UX book, purchase balsamic, head to a design conference, chat with a developer and learn – even just basically – the many different components of the web. It will make your job that much easier and your clients will appreciate you more.

Why?  Because you need to know if certain elements of the strategy you are creating for a client are feasible, can be completed within budget and on time, and even make sense.

Why?  Its where the web is heading. YOU are expected to know these things,  maybe not in much detail, but you must be able to appreciate them.

“In order for someone to appreciate something they must first understand it” – Valerie Maltoni

So stop reading every damn Chris Brogan blog post and start following:
Brenden Mulligan (@bmull)
Jeff Parks (@jeffparks)
Valeria Maltoni (@ConversationAge)
Jared Spool (@jmspool)

Do it.

And for this advice, I charge you $1000 USD.

 

Conversions

Posted by renee on February 28th, 2011

“The simple truth is that conversion is the most fundamental element of online business success”

MarketingProfs blog had a five day crash course on conversions.  There are some amazing tips for conversions.  They are listed below.
————————————————————————————–

1. Conversion basics

- Simply improving conversion beats trying to increase traffic
- A short-term conversion investment improves long-term ROI
- Testing your own marketing budget can help to evaluate your conversion investment
- Buying more traffic versus improving current site for better conversions

The beauty of conversion optimization is that once your page is converting better, it stays that way almost indefinitely.

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Bootstrap THIS! (Warning: SM For Beginners)

Posted by renee on January 26th, 2011

(If you’re an ‘expert’ skip to the last line and answer the question.)

No longer do you have to rely on word of mouth or pay exorbitant amounts to get your business’ brand known.  Now, you can get the word out internationally – for free!  Free’s still a word people use, right?
How do you make Facebook, Twitter, Tumblr and other social media work for you and for your business?  We ALL know that these tools are free and are a great marketing tool for you, as long as you have the willingness to be creative and persistent, and persistent, and persisten, and persistent …

Everyone knows of the “Old Spice Guy” or the many charity campaigns with an internet component.  While you may not be able to afford to hire actors, you can use pieces of these tried-and-true campaigns to help your low-budget “bootstrapping” strategy.  For example, you can ask customers to name your newest advertising campaign in exchange for product or services, or you can lead a “Tweet for charity” event and offer to donate while raising money and brand equity.  Lowe’s Home Improvement recently offered a weekend of coupons event in which emails were sent for a chance to win 90% off coupons or free merchandise.  This gave them the opportunity to create a database of customers while generating plenty of Facebook buzz.

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Blog inspiration: Find it in your playlist

Posted by renee on January 11th, 2011

Trying to attract more people to your blog but facing writer’s block, or worse can’t think of what to write about? Consider turning to your iTunes play list for a little inspiration.

I was on a flight back from Canada and was racking my brain for ideas to blog about.  I felt the ‘social media’ topics were saturated, that Infographics were over done, and SEO was too advanced and boring to write about. I was stuck, so I opened up my iTunes to get some music pumping with hopes of being inspired.  And then it occurred to me. Here is a detailed list of over 600 song titles. I could easily play around with them to help me generate ideas for a post.  It turned out to be a little fun, but more so hilarious.

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Are engagement and UX the new art and copy?

Posted by renee on January 2nd, 2011

The exponential rise in internet use has led to fundamental changes in the advertising and marketing world with no end in sight: if anything, the rate of change is only accelerating. While some argue that the internet is merely another advertising medium, albeit with an unprecedented audience and reach, others point to a fundamental shift in the way that companies now interact with their customers. So this begs the question: Is having the right copy and artwork still enough? With the rise of affordable technology available today both could be replaced with the use of Photoshop and someone savvy enough to use it. Even with a website, your online presence must consist of more than merely loading all available information about your product and hoping for the best. Today you need to be aware of the new relationship between media, technology and user communities. To engage the internet consumer you need to provide a compelling user experience (UX).

There is a great scene in an episode of Mad Men where Don Draper delivers a pitch for a Kodak product, The Carousel. The way that he invokes nostalgia and family to sell what is simply a slide projector is a great example of user experience by deftly merging the associated sentimentality and emotion with the product. It is a vivid example of how user experience encompasses all aspects of the customer’s interaction with a company, its services and products.  But how have things shifted since?  Are Engagement and UX the new art and copy? How could Don Draper possibly pitch that product today?

Technology is a glittering lure, but there is the rare occasion when the public can be engaged on a level beyond flash, if they have a sentimental bond with the product.

A website, therefore, is not only a medium for providing information but must also have a clean, elegant and to-the-point design that anticipates a user’s needs and addresses them in an efficient, entertaining and comprehensive way. It needs to engage the customer by providing an interactive ‘digital experience’. In addition, this now occurs in the context of massive online communities where there is an ongoing dialogue between consumers. The community of Facebook users alone, for example, is over 500 million strong. Try to imagine a magazine with that sort of circulation! Your product can reach an undreamed of level of user awareness through the right ‘tweets’ or ‘likes’ but, make a mis-step, and your reputation can just as easily be destroyed overnight.

In this brave new world you cannot engage the fickle internet customer simply by creating the right copy and artwork (although you need these as well), instead it is vital to know your customer and his or her needs. This requires knowing and interacting with your customer at a significantly more sophisticated level than in traditional advertising. Customers now say ‘I will allow your product into my consciousness, but only so long as you do so in a way that entertains me and that is relevant to what I want’.

‘I will allow your product into my consciousness, but only so long as you do so in a way that entertains me and that is relevant to what I want’

For more tips on UX see the presentations from the WarmGun conference on Slideshare.

(Thumbnail image from catalystresources.com)

13 Things Glee Can Teach you About Social Media

Posted by renee on November 30th, 2010

Social Media basically involves people who choose the online world alongside the real one to interact and socialize with friends, strangers, and businesses. When social media first hit the scene, no one really took it seriously. All the new apps and platforms popping up where thought to be the next ‘ICQ’ or forum.  Many thought it was just a bunch of kids goofing around on the Internet. Ha! These days, if a business or organization does not have a Facebook page or Twitter account, they are considered behind the times.

The Fox television show Glee demonstrates how effective social media is as a way of achieving fame, popularity, fortune, and maybe some marketing success to boot. The plot of the show is simple: a high school teacher attempts to rebuild the glee club to its former glorious heights and recruits a motley crew of students to achieve his goal. The success of this show can teach us all a thing or two, whether we are using social media for small business purposes or to make a play at world domination.

1. You can make it big on YouTube. Every episode of Glee is made to be broken up into small segments, perfect in length for YouTube.

2. You don’t have to be “cool” to go viral. The Glee song and dance numbers are full of joy and happiness and performed by the school’s stereotypical misfits and nerds! They aren’t ‘cool’ , but hey anything goes.

3. People crave a little of that joy – songs from the Glee soundtrack consistently top the charts on iTunes.

4. Spread your social media net wide. Like peanut butter, just spread it.

5. One blog or website is not enough. Glee is on Facebook, YouTube, Twitter, iTunes, blogs, and forums. Keep it consistant and focused, but do use more than one platform.

6.  Integrate your media net. Glee has song clips that link up to the iTunes store, audio and video clips that link to where you can purchase the full episode, and the great big gift-wrap bow that ties it all together: advertising.

7. Build anticipation. Glee’s pilot aired in the spring, leaving fans a whole summer to look forward to the next installment.

8.  Give freebies. The pilot for Glee was available free online all summer long.

9.  Keep tabs on traffic. Where are people coming from and where are they going?

10. Use what you find to your advantage. Searches for Glee spike after every episode — make sure all those searches have lots of good results to choose from.

11. Toot your own horn. As Glee’s cheerleading coach said, “I have to put in a call to the Ohio Secretary of State notifying them that I will no longer be carrying photo ID. You know why? People should know who I am.”

“I have to put in a call to the Ohio Secretary of State notifying them that I will no longer be carrying photo ID. You know why? People should know who I am.”

12.  Make your own catchphrase. Glee fans call themselves “Gleeks” and are proud of it.

13.  Look to the past for inspiration. Glee’s success is partly due to the modern social media craze, but no one can dismiss the nostalgic element of the actual glee club!

Oh, Hell to the no! Look, I’m not down with all this background singing nonsense. I’m Beyoncé, I ain’t no Kelly Rowland! – Mercedes Jones

Don’t be a backup singer with your social media. Be the Prima Donna, the first one on the stage and the one who gets all the attention.

What Glee-esk things are you doing to leverage social media?

If a Caveman Ran a Startup

Posted by renee on November 23rd, 2010

What would it look like?  How would the caveman way of thinking apply to running a new small business?  Well, let’s take a look:

  • Was there ever a fat, lazy caveman? I’m sure there was, but he probably didn’t stay alive long enough to start a business. By analogy the paleolithic startup model would be lean, mean, and efficient.
  • When living in a cave, basic survival necessities make themselves very obvious. Being cold and hungry will not only kill you after a while, they are also excellent motivators. A smart caveman would have learned from this and applied the same lesson to his business. Needs come first. You can work on your fancy rock engravings later.
  • If you’re going to make it as a caveman, you need to know how to hunt. This means leaving your comfortable cave and taking on some risk and hard work to bring home the meat. The same goes for money. The funding won’t come to you, so you need to sharpen your spear and get out there.
  • While our cave-dwelling hero is out hunting moose, someone else is holding things together back home. Back then, this would be the cave woman. I’m not saying you should get one of those, but it is important to have support and division of labor. Ideally, designers and developers should do their work while somebody else is out hunting for capital.
  • If one thing is essential to the caveman, it is fire. To light that fire, you need a spark. A good idea is the basis of that spark for your fire. Once you have it, you need to watch it and feed it so that it keeps burning and keeping you alive.
  • If you did not increase the size of your cave family, you would go extinct. This is why they did not bother with birth control. You, too, can not afford to kill off ideas before you check their potential.
  • Back in the stone age, you never knew when another tribe would show up with their axes to fight for your best hunting and gathering territory. But, if you had anything worth taking, you could be sure that they would be there eventually. Startups are the same. If you’ve found a promising niche, competitors will get there, and you’d better be ready to defend yourself.
  • The common thread here is that there’s nothing like living on the edge of survival to make you focused. Therefore, our caveman entrepreneur would doubtlessly run a very efficient and lean startup. Things would get done on time, and on budget, because there’s no arguing with caveman issues. Once the firewood is gone it is gone, saber-toothed tigers don’t wait, and that’s just the way it is.

    Are you running your startup like a caveman?

Now Recruiting: Hipsters

Posted by renee on November 15th, 2010

OK, so you’ve got this product that you need to market this so that it’s ‘cool’, so that it takes off like all those other hip items that you just had to have, the iPad, iPod, tablet, etc..  I mean look at the iPod, it’s just a music player, yet for a time everybody had to have one, it became de rigueur to the max. And then you look at that Steve Jobs fellow and you think, yeah he’s got it. Went up against the might of Microsoft with a closed operating system, with a box that continues to be twice as expensive as anything else and yet he’s making a killing.

So you’re looking at your marketing guys and you’re thinking, maybe I should dress them up in some naff looking skivvy or polo neck jumper (in black, of course) like Jobs. But you know that won’t work. So, you realize you need to hire someone a little different, someone with an edge, someone like…an authentic hipster  - to infuse a counter culture in your marketing department.

Here’s the first lesson of being hip, or a hipster if you must: it means going against the current trend, it means being self-consciously anti- whatever it is that’s happening.

When they asked James Dean what he was rebelling against he replied ‘What have you got?’

That means, paradoxically, whoever’s a hipster today ain’t gonna be tomorrow. Gonna be hard to write that wanted ad isn’t it? A hipster, according to some sources, is someone who is young, middle-class with interests in non-mainstream styles, tastes and behaviors. And hiring one is a very conscious choice: they’re going to be wearing clothes that were in fashion fifty years ago, glasses you once wouldn’t be seen dead in, and with tastes that are intentionally obscure (if everyone’s into it then it’s no longer hip). But, get this, they know it’s uncool – there’s this complicity – like it’s really bad taste, and we know that, ha ha!

I think that in a society that’s increasingly homogenized, marketed to the point of saturation, largely in agreement with its own values and tastes, the hipster credo becomes a necessary antidote. It’s no surprise that these people came into being around the 1950′s, after we had won the war and saw a wave of prosperity that seemed to promise everything and in the end seemed empty, devoid of meaning and delivered nothing. We’re looking for something real to fill that void, and if we can’t find it at least we’ll look cool disparaging everything else.

The hipster credo becomes a necessary antidote

Anyway here are your tips for hipster startup employees:

You definitely need a hipster. You need someone who’s going to be the absolute early adopter with the (potentially) current trend in consumer products; all those endless gadgets we think we have to have now; your hipster will tell you what we need tomorrow. (As he would have already cracked open the products to dissect it’s inside)  Whatever product you’re creating should be different then the current trend: think miniature (like wristwatch) HD TV or social networking site where you never actually connect with anyone else or where the goal is to be really unpopular (except with the other really unpopular people). It must be simple yet technologically of-the-moment: these people aren’t entirely vapid and foolish, particularly when it comes to shiny accessories.

It’s a style thing, but there’ll be no particular style which you can point at. Rather they’ll have adopted whatever countercultural style has existed for the past 50 years while at the same time discarding whatever it stood for. Who is Che Guevara anyway – a t-shirt manufacturer? What does punk and grunge mean in an age when you can record, in perfect digital fidelity, noise?

Don’t expect too much work from your hipster employee. In fact, I wouldn’t even set up that cubicle. You want them out and about in the world soaking up fashion and trends so that they can reject them in a humorous and ironic fashion. This is where you need to take note. Call them in once a year: carefully examine what they’re wearing, using and doing. Don’t listen to them just take note of the main elements of their ‘style’. Move fast and base your product on this analysis. And then hire another hipster – cause after that they’ll be hopelessly out of the loop.  [I am kidding about the don't expect too much work from them. The idea is that they will work, and hard for that matter, but WON'T punch in 9-5pm. They are going to work when they want. So let them]

Anyway, in all this, the bottom line is that a hipster is someone who can bring a dynamic perspective to your team. Their counterculteral views can be a the magical potion you need to take the market by storm.

The rise of social gaming in marketing

Posted by renee on October 20th, 2010

Instead of “Where’s the Beef”, think “Where’s the game?” Social gaming, or ‘gamification‘ is quickly becoming an important aspect of marketing in today’s world.  The social gaming phenomenon has exploded.  Facebook reports that more than 200 million people are playing games on Facebook.  That is a small tip of a very large iceberg.  Social networking sites allow friends to compete and compare their progress in games, as well as assist each other in reaching goals.  It is an interesting meshing of social networking and social gaming, and something that will soon be ubiquitous.  Forward thinking businesses understand that social gaming can become an important aspect of their marketing strategy.  It is the smart way to do business.

The idea of using social gaming as a marketing tool is not new, however with the Internet playing a key role in most people’s lives, it has changed how gaming works in new and unexpected directions.  In the “old days”, businesses successfully employed strategies such as “buy ten, get one free”.  Credit card companies, retail stores and similar businesses began to offer (and still offer) savings, rewards or bonuses for using their product.  These practices are successful in building and retaining customer loyalty, and it is no surprise that they are still used, often in new ways that involve online gaming.  In today’s online world, there are infinitely more ways to use and expand on such marketing strategies.  Online gaming is an invaluable way to involve and build a base of interested and engaged customers.

Understanding the psychology of the gamer is vital to using gaming as a marketing strategy.  This is where ‘game mechanics’ come into play.  It is important to build a game that is enjoyable and encourages the gamer to continue playing.  Businesses that can use game mechanics successfully, and develop a good game as part of their social gaming marketing strategy are the ones who will be successful.

The rise of social gaming as a marketing tactic has just begun.  The directions in which it can turn are endless.  Currently there is a trend towards cross-promotion, where companies partner with one another to promote their products as part of a game.  Instead of getting a toy from the current blockbuster movie with your kid’s meal, you now get a code for a virtual game.  In June 2010, the Smithsonian hosted a scavenger hunt called “The GoSmithsonian Trek“.  Participants solved puzzles by collecting clues hidden throughout the building.  The winner received an iPad and other prizes were also awarded.  This is a great example of how even government agencies and nonprofits can use social gaming as a way to attract consumers.

Social network games have become huge generators of income.  Figures from eMarketer forecast that in this year, 2010, $220 million in marketing dollars will go towards ads placed on social networking games.  The availability or supply of games is currently trailing demand, making today an ideal time for entrepreneurs with a good game idea to try their luck.  There is also room in the market for developers of game applications and gaming development software.  There are countless, untapped promotional possibilities involving social games.  Games, as always make things more fun, and people want to have fun.  As the social gaming market expands, gamers can look forward to a brave new world and the discovery of new and innovative games.