Real Marketing is About the Numbers

Posted by renee on November 23rd, 2011

Kill those vanity metrics! It really should be all about measurability and accountability. You need to know what you are getting for the money you are spending. Clicks, click thru rates, impressions – Yuppi!  What really matters?  GOALS. SALES. Money in the bank.

Numbers power real marketing more than ever. That means a complete understanding of analytics and metrics, the numbers behind your marketing efforts, is vital.

Why are numbers important?

Metrics are figures that allow you to concretely measure your marketing success instead of relying on superficial observations. They provide real insights into how your landing pages, advertisements, email communications and the like are performing with customers.

Without numbers, you are simply making uneducated decisions about what is working. Would Apple invest millions in an advertising campaign without studying the numbers and making sure it was a strategic move? No, of course not.

Perhaps the most important thing about marketing metrics and analytics is that they provide a tangible look at progress. There is accountability in numbers, which means companies can set and evaluate measurable goals. Numbers make actionable goals such as “increase conversion rate by 7%” a reality. ‘Conversions’ — there’s a word I like.

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What Does it Mean to be a Geek in Stilettos?

Posted by renee on October 27th, 2011

It’s me! 100%. No not Steve Urkel or Steve Carell. Urkel is the traditional geek. You know the type: big glasses, socially awkward commentary, flood pants, suspenders – the whole nine yards. Carell, on the other hand, is the more modern geek: passionate about something unique, consistently funny and quirky. Ehh, ok he’s a bit too geeky.

The Evolution: Geek Chic

Most recently, being a ‘Geek’ quickly became cool. From Urkel to Carell, the understanding of a geek has changed substantially. The good news for all of the fanboys and computer nerds out there is that being a geek is actually pretty friggen cool. It’s not about getting awesome grades in school or having underdeveloped social skills…or even having any formal education at all. Instead, it’s about embracing your quirks and being completely awesome at what you do. And, let’s face it, that something often involves tech.

The Evolution to Stilettos

The kick-ass lady founders/co-founders of Cake Health and TaskRabbit, are enough to prove the uber chiqueness of the tech space.  These passionately talented and equally beautiful women are the epitome of geeks in stilettos. The kind that can take the stage in front of thousands and hypnotizingly tell their startup story….all while wearing stilettos.

That’s right, gentlemen, the female geek is not a myth. We’re reading our Kindles, updating our Tumblrs and downloading our Angry Bird apps. We’re ladies coding, watching too much YouTube, gawking at HD TVs. And the best part is that we’re growing in numbers each and every day.

If Michael Cera can rock his inner geek and get away with it, so can we.

So, the next time you see a woman shopping for clothes or shoes or even jewelry, look for the telltale signs of a fellow geek. Because, remember, geeks can wear stilettos, too. [With NO pocket protectors or calculator watches in tow]

And that is Lady Gaga.  She is UBER geek-in-stilettos.  <3 her

Play

Posted by renee on October 6th, 2011

I see it time and time again, we give all our time/sweat to a job, a business, a child and obsessions, but neglect to give anything back to ourselves. Hiten Shahs (KISSMetrics) recent newsletter inspired me to write this and to reflect on what play means to me.

Play is about waking up everyday surrounded by the people you want to surround yourself with, doing what you love to do.  As Steve jobs put it “Your time is limited, so don’t waste it living someone else’s life”.  This means ‘playing’ everyday. Not having to stop and play, but really making every living moment feel like a magical playground. Not by what others define for you, but by what YOU really want.

What motivates you to get up in the morning?  If it’s not your job, then quit. If it’s riding horses then go do it! Don’t settle for something because it was easy or pays the bills.  Yes, making money is important, but you can make money doing just about anything. Would you rather get paid $1mil at a job you hate, or $50k playing everyday? F*** the paycheque.

Though Hitens play is defined as rest time away from a particular task, why not make every waking hour playtime? I can surely believe that Steve jobs was at play everyday. As for me, I am rediscovering my life at play, realizing that money will come once I get on the jungle gym.

Life is good

Posted by renee on October 5th, 2011

I haven’t had the chance to let it all sink in, but a recent slow time allowed me to really think about what happened two months ago.

Most girls spend their whole lives dreaming of their big day. They dream of their prince charming. Of the life they are going to live. I never did.

To be honest, I never thought I’d get married.  I had all these expectations and realizations of what my life would look like and it involved a career, house, and children, but the man associated to all that was always a blur.

Until July 23rd 2011 at 5:25pm. My amazing boyfriend Dan Martell brought me to the end of the dock where I grew up, got down on one knee, and asked me to marry him. Wow!  This was all surreal.

I couldn’t be happier. Dan is such an amazing man. A best friend. A confidant.  And, as many already know, a brilliant entrepreneur. He pushes me to be a better/stronger entrepreneur, motivates me to think bigger and to ‘reach for the stars’.

I could babble on for hours, but for the sake of this post, I wanted to say again and again, Thank You Dan. You F***** rock, and I love you.

Overcoming a bad experience

Posted by renee on September 30th, 2011

In an instant, you can experience an incredible turn of events. Things can occur that will change a moment, an hour, a week or a life. It’s how you react when you are down and getting kicked that will determine how you will eventually succeed.

It doesn’t take much to shake off a bad situation, like getting fired, dumped or getting a flat tire (to say the least).  It really doesn’t.  Take a moment to do the following:
1. Analyze the situation
2. Get some answers
3. and figure out your next steps

Your ‘next steps’ is the action item.  It is what you do, when you do it that will get you to your feet again.  But you must act, and act fast. Make a clear decision and go with it. It will all work itself out, as long as you stick to your plan.  If that plan doesn’t work, go back to step one and start over again.  Ask yourself:

1. Why didn’t it work the first time?
2. What can I do to make it work?
3. How much time will this take me?

If the effort outweighs the benefit then you need to get more answers to some questions.  Don’t sweat over the small stuff. Think big picture. All the little things will fall into place as you work on the big picture items.

What have you done to quickly overcome a nasty situation?

Winning does not require the best equipment

Posted by renee on August 29th, 2011


When I was in high school I was convinced to join the mountain bike team. With no experience or the right equipment I signed up. What did I have to lose?  On my first day of our team ride I pulled up to the parking lot with my $199.99 Canadian Tire bike, my Walmart jogging pants and an old hoody. I thought I was prepared.

I did this every week, a couple times a week for a few months. Preparing myself for my first race at Hardwood Hills, I had no expectations of what a mountain bike race was like. I thought I was well equipped.

Equipped I was not, but physically and mentally ready I was.  Showing up to the starting line on a cold rainy fall day, smiling ear to ear, I took a few minutes to check out my competition. Umm, Ok. So maybe my bike won’t hold up. On either side of me were girls with $4000.00 bikes, sponsored gear, helmets worth more then my bike and quads bigger then two of mine combined. Crap!

Within a few minutes we were all ligned up ready for the starting gun to go off. When it did I put pedal to the metal and went full tilt off the start line. Mud and elbows flying everywhere, grunts and shouts coming from beside me. Who the heck are these girls? Christ, I think I had applied mascara before this race. These girls barely wore deoderant.

Halfway thru the race I took sometime to finally study the trails and the competition, noticing I had just passed racer after racer. Though it seemed I was still way behind the packed, I soon realized I was passing those same girls I saw at the start line. The ones with the fancy bikes. Ha! I kept going strong. Within minutes I past the finish line, laughing at the fact that I had just finished my first ever mountain bike race, on a cheap bike.

Then I heard my name … “Renee! Renee! Renee!” I turned around to see my parents running at me. “Renee… did you cheat? Did you cut the trails?” My dad asks.  ”What? No!  Why would you think that?” I reply. “Well, it seems as though you placed 15th, out of 55 racers” my dad says with enthusiasm. Well holy crap. I certainly did.

It doesnt always take the best equipment, technology or gear to win a race. It often times takes but sheer determination and a little laughter to get ahead of the pack and finish a race you never thought to enter in the first place.

What does it take to Click?

Posted by renee on August 25th, 2011

I am not talking about getting people to click on your Facebook ad, like button or call to action. No.  I am talking about what it takes to click with another person. The ultimate capacity to bond with an acquaintance or stranger. Clicking is finding common grounds with someone you may have known for minutes, hours or years.  There are many people you may click with right away, and others who take a lot of time.  But what are the underlying reasons that people can ‘click’?

I just finished reading both ‘Click – The forces behind how we fully engage with people, work, and everything we do‘ as well as ‘StrengthFinder 2.0‘ and noticed a similarity between my themes from StrengthFinder and the hypothesis in Click: different people click differentially. No two are the same.  I, for example, am a Positive, Harmonious, Includer so find it very easy to click with almost everyone. While others, some good friends of mine, are incredibly secretive and passive that they take much longer to find common grounds with new people. Mostly worried to be too open, it can take them years to really get to know them. Some people have hundreds of friends, acquaintances and close contacts, because they click more often.

Connecting, or clicking, with someone is about two things: proximity and time. The closer you are geographically and the more time you can get to spend with someone, the more likely you will be to click. This is best displayed in the example of the students in a police academy. As explained in the book Click, it is almost 90% predictable who will be close friends throughout the course of the police academy program.  John Adams and Robert Adamson will most likely click as would Steven Warner and Gary Warren. See the pattern? Alphabetical relations. Throughout the course of the program, students are arranged alphabeticaly so spend the majority of their time in proximity to one another, increasing the probability of clicking. And since the program runs over the course of a few months to years, these students spend a lot of time together. However, once the program is complete, it is not necessary that they will remain friends. Location, time and circumstance brought them together.

What makes someone click with you? And how best can you leverage that bond in your personal life or in your business?

 

 

Discipline

Posted by renee on July 5th, 2011


Remember the days in the school yard when you were tempted to break the rules? Maybe sneak into school during recess to keep warm or push that girl for budding in front of you at the swing line? I do. But I never did. I was disciplined. I followed the rules set out for me to avoid the negative consequences. I did not want to get written up in the black book.

Discipline is a funny thing. It has both positive and negative connotations.  Discipline to maintain order, follow a diet, workout, and stay within the speed limit. Negative. Meaning they are things you know you have to do, but don’t want to.  But the results are often positive. So why then do we view discipline so negatively?

As I grew up and started taking on the world by myself, I realized that conviction was much more a part of discipline then I thought. Discipline means having conviction. It means setting out a course to achieve a certain result and stopping at nothing to get there. It means saying NO more than YES; Whether it’s a great job offer, an extra slice of pie, giving up more of your startup for more financing, or even not drinking a pint of beer at 5:40pm (Which I am. Clearly not discipline in this area). It means holding true to your beliefs. Discipline is a necessary ingredient in achieving your goals.

More so is the requirement of routine. In order to achieve discipline, you must instil routine.  You must create something that is so habitual overtime it takes no thought;  Brushing your teeth, calling home, saying thank you. It requires optimistic views of the outcome to come; no cavities, happy family, delighted strangers. Discipline is not negative, rather it’s a formal activity that must take place in order to achieve even the slightest goal. You must adapt your behaviour and habits to adjust accordingly.

So think of discipline as something with a positive outcome, set your goals, and go and take on the world.

Social media is not relevant to all

Posted by renee on June 10th, 2011

This morning I had coffee with a friend who was picking my brain about social media and asking numerous questions about how it has disrupted the marketing industry, how it can solve this problem and that problem, and wondering if it’s even relevant to all industries. The conversation got pretty intense and lasted a lot longer then we had given ourselves time for. After we left the meeting, I could not stop thinking about what/who social media is really relevant to.

My thoughts: it works best for consumer facing brands that typically have a tangible product to sell. Service businesses can do well, or course, but I think the most successful ‘campaigns’ and uses of social media are those that offer coupons, discounts and promotions for real things.  Food, toys, games, beverages, anything that can be given away. With the increase in social sampling as a promotional tool (Great examples are popchips and HK Anderson Pretzels) more and more companies are discovering the power in leveraging social media tools to give away product and (for others) services.

Popchips, for example, has created a culture within its community where fans openly share their popchips on Facebook, blogs and Twitter without incentive from the company itself. They are simply enthusiastic fans.

You wouldn't see this type of behaviour with a mining equipment business

As we continued chatting it really became apparent that social media is not relevant to every industry, as much as people try. This also goes back to a discussion I had with my dad three years ago, but was realized again today, that not every industry can easily leverage online platforms to sell or promote their product. My dad asked me if I wanted to take over my grandfathers mining equipment business. It thought about it but couldn’t figure out how the hell I would do it, to make it ‘sexy’.  When opportunities like this come my way, I ask myself  “Can I make this brand sexy?” – What I mean is can I create an appeal for the brand that can:

a) last the test of time
b) appeal to the target market at the macro level (critical mass)
c) have fun with it.

Of course, it is more fun to work with clients/brands I believe in and like, but there are some industries that can’t and will not ever be able to use social media to sell a product/service.  I can’t think of any companies in ‘conservative’ industries that used social media as a way to sell services or increase brand awareness.
Can you?

 

Which comes first: the Tool or the Goal?

Posted by renee on June 2nd, 2011

If it were a game of golf, that could be answered very simply; you want the ball in the hole (Goal) using the driver (tool). Similarly with social media, goals also always come before the tool, the objectives before the tactics and so on. Don’t flip the funnel here. The last thing that you need to concern yourself with is the tool to measure.

Most recently, I worked with a client who wanted to find a solution to match the measurement tool they have already been using. BIG – RED – FLAG. They did not think logically. I told them “Your business objectives should define your social media goals, which then define those objectives to influence what tactics and measuring tools you should chose.” It made sense to them in the long term, after the campaign was done when they realized their numbers were all off.  Between all the other shared content and accessing an extremely complicated measurement system, we could not summarize all our findings and results in a clearly articulated document. It was a mishmash. [Note: we came into the project halfway through so did not get the chance to tell them this from the beginning.]

Jay Baer, one of my favourite bloggers, speaks to this all too clearly in his ‘A hammer isn’t a house’. He discusses how choosing the right tools for your metrics is the last item in the funnel of Social Media Metrics Sequence.

You have to know WHAT you are trying to measure first, and then audition candidates for HOW to best perform that measurement.

Social Media Metrics Sequence 1 A Hammer Isnt a House   Dont Confuse Tools with Metrics

For a long time my team once juggled between Twitter lists, spreadsheets, shared googol docs, and email. And guess what? We still do!! These platforms allow us to collaborate, share, measure and monitor our online activity for us and the client. What wasn’t needed was a spiffy application that told me the publics sentiment for our 5th level competitor. We didn’t’ care!  So why pay for something that wasn’t going to help us?

Most recently though, my company Spark Boutik, started working with a great measuring application (name not to be disclosed until I understand the full breadth of it’s ability) for the sake of trying to understand why these tools exist in the first place.  It surely has helped us discover things about our business, certain industries, companies, people and a combination of that. But the ultimate question still remained “What do I do with all this data?”. It is so easy to become hypnotized by fancy charts and graphs, likes and dislikes, smily faces and sentiment grades. But it is not all necessary.

Quite simply, with all this data accumulating out of our control and understanding, it is important that you chose your measuring tools based on you metrics and ultimately your business objectives. The final results should be ones that you understand and that can tell what you did right, wrong and how awesome you are getting with Social Media (PS – if you suck at it, contact me - I can definitely help you)

 

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